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Specials

All specials

Delivery, Re-Ship & Refund

Shipments

Packages are generally dispatched within 2 days after receipt of payment and are shipped via Canada post or DHL.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment and your location. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Regular Shipping Policies

By choosing Regular Shipping, you take full responsibility of your package starting when it is dropped at the post office by BCL Supply. If a package shipped via Regular Shipping is not received, the customer will have to pay the fees for a "tracked" shipping method in order to get a re-ship.

Reships

As mentioned in the "Regular Shipping Policies" paragraph above, when an order shipped via regular shipping is not received within 20 business days, you must pay for a "tracked" shipping method (e.g. Tracked Parcel/DHL/Expedited Parcel) ONLY to have your full order reshipped. The same rule applies when a package comes back to us.

When a package is shipped via express shipping and it comes back to us or gets seized by the Customs, you must also pay for a "tracked" shipping method to have your full order reshipped.

Refunds

Note that if your payment is completed before the verification (if you paid by Bitcoin) and it is denied, you need to send your Bitcoin address to billing@bclsupply.com. We will send you an email telling you to proceed.

The only shipped orders eligible for a refund are the orders coming back to us or lost in the mail (tracking number needed). No orders shipped via Regular Parcel Shipping will be refunded if not returned to us (please see the "Reships" section above).

Please contact us at info@bclsupply.com for more information.

BCL Supply does not insure ANY packages over $150 sent via regular shipping. We strongly recommend a tracked shipping method for orders over $150.

Every refund can take up to 10 business before being processed.